Cloud Connectivity

Connect to over 12 public clouds directly from our datacenters with up to 10Gbps.

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High performance colocation

Performance oriented Data centers. Benefit from our excellent infrastructure, connectivity, expertise and support within our highly secured datacenters.

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Tour the DC

Do you want to take a closer look in one of our state-of-the-art data centers? No problem, we are happy to give you a guided tour. Our datacenter experts will guide you through our facilities.

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Cloud

Scale public, private or hybrid cloud with our flexible solutions.

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Business Center Solutions

SmartDC offers tenants and business centre’s exclusive deals for high speed internet, colocation and storage services.

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Our 24x7 NOC

SmartDC operates a 24x7x365 NOC for network and datacenter operations. Our NOC monitors all datacenter infrastructure components and is available to SmartDC customers for on-site remote smart hands. Our NOC also monitors SmartDC managed fibers throughout the datacenter, switching and routing equipment and is in direct contact with our 24x7 on-site security staff to escalate alerts generated by the building management system (BMS).

Datacenter Operations Team

Our datacenters are operated by trained and certified staff members for optimal operating conditions. We operate on location a 24x7 on-duty security team and a seperate 24x7 staffed datacenter operations team. SmartDC offers rapid response times on best effort basis and for mission critical hosting, a garantueed 24x7x365 datacenter SLA for priority access to our datacenter infrastructure management services. SmartDC offers:
  • Remote Smart Hands
  • Expert hands for SAN, NAS
  • Expert hands for Routing, Switching (Cisco and Brocade certified)
  • Expert hands for Operating System and Application management
  • Hardware installation
  • Software installation and management
  • Hardware maintenance
  • Onsite assistance for technicians, vendors and visitors
  • Logistics assitance: shipping, track and trace
  • Tape and hard drive drive swaps and handling
  • Inventory management

SLA

SmartDC offers SLAs on response time and for selected infrastructure components also on repair times. We also offer customized SLAs based on customer needs, availability and dedicated staffing.

More information on pricing and SLA

Contact your account manager for more information on how to use our NOC services or e-mail SmartDC sales for a pricing and details of our SLAs.

SLA options

Mission Critical SLA

  • 24x7x365 support available
  • 15 minute guaranteed response time
  • Guaranteed repair times
  • Infrastructure monitoring
  • Infrastructure management
  • Priority access to logistics
  • 24x7 available for racking
  • Scheduled tape and drive swaps

Enterprise SLA

  • Includes 4 hours of remote hands/month
  • 24x7x365 support available
  • 4 hour guaranteed response time
  • No guaranteed repair time
  • No management
  • Priority access to logistics
  • 24x7 available for racking
  • Scheduled tape and drive swaps

Best effort SLA

  • Available at lowest MRC
  • 24x7x365 support available
  • No guaranteed response time
  • No guaranteed repair time
  • No management
  • Access to logistics handling
  • 8x5 Available for racking

The SmartDC Benefits

Green IT

SmartDC uses 100% durable local energy sources and features one of the best PUE ratings of below 1.15. Our unique cooling concept features industry leading efficiency.

Safety first

Our datacenters boast multiple security zones, 360 degrees cameras with motion tracking, electrical fences and 24x7 on-site security staff.

Flexibility

We offer footprints, secure racks, wholesale suites and access to over 20 large carriers and internet exchanges in our Meet-Me-Rooms (MMR).

High capacity

All racks feature 2x 32 Amp (2x 7 kVA) power feeds and optimized high capacity cooling. Our MMR offers 2 Terabit/s external internet capacity on premium Tier-1 carriers

Internet Backbone

Large Tier 1 internet backbones connect to the SmartDC Meet-me-Rooms. We offer direct connectivity to the 3 largest networks worldwide without 3rd party location dependencies.

Carrier Neutral Datacenter

Our Meet-me-Rooms offer over 20 international networks to connect to. SmartDC offers patching between carriers, ISPs, customers. Your account manager can assist introducing parties.

International Reach

The SmartDC Meet-me-Rooms offer direct connectivity to Amsterdam, Rotterdam, London, Frankfurt, Paris, Brussels, Stockholm, Washington D.C., New York, San Jose and 30 more cities.

Open Marketplace

In our open Meet-me-Room marketplace connected parties negotiate pricing directly with carriers. All Tier 1 providers offer direct end-user connectivity and contracts.