‘Damecon has been a customer at Smartdc since 2013. We have never had a breakdown or downtime in all those years, but the main reason we use Smartdc is because Smartdc is a real Rotterdam company: honest, helpful and transparent. Our regular contact person is Richard Boogaard, who is always very responsive, and I especially appreciate his integrity. We trust Smartc with millions of euros worth of hardware, so it is important that there is a strong relationship of trust.
The Smartdc team is very flexible and responds quickly when needed. When we purchased new hardware and needed much higher capacity in terms of power, this was quickly arranged, and we were also given great advice. The modular concept of Smartdc ensures that everything in the area of power supply and cooling is perfectly regulated. All systems are duplicated, and we have never had a problem with our racks.
From rack to private cage
We have benefited a lot from the Smartdc’s network team, especially in the early years of the cooperation between Damecon and Smartdc. Meanwhile, we are buying a private cage from Smartdc, and we have a lot of knowledge in the field of network architecture. However, when we started with only a single rack in the data centre it great to get support from experienced technical engineers. Smartdc also has a lot of knowledge when it comes to power and cooling. Smartdc takes a very proactive approach and advises us on the best technical solutions, while other data centres only offer the rack space and leave the rest to you.’