We're here to help you

Need help?

Our certified engineers will be on-site within minutes to reset your systems in case of technical problems. We’re also happy to help you with updates and maintenance operations.

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Frequently asked questions

Is your question not listed? Send us an email or call 010-8900048.
  • How do I create a ticket?

    If you send an email to support@smartdc.net, a ticket will be created automatically. You can also login through smartdc.net/login to create a ticket in your dashboard and to check the status of your tickets.

  • In case of emergency outside of office hours, how do I reach Smartdc?

    Smartdc’s clients receive an emergency phone number, to reach our support team 24/7. If you are a client of Smartdc, you will find this phone number in your control panel, under ‘colocation’. Select one of your services and go to the tab named ‘datacenter’.

  • How do I grant access to the datacenter to my employees?

    To enter the datacenter, visitors must be on the whitelist. As a client you can whitelist your employees using the control panel. To do this you’ll need a valid passport or driver’s license. To access your suite, your employees will need to have their fingerprints scanned. Please make an appointment during office hours with our support team for fingerprint scans.

Racking and cabling

If you’re not in the position to set up your racks yourself, we’re happy to assist. Our support team can place your servers, and lay cables and set them up according to your preferences. For this service, please contact us for a custom quote.

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Remote hands

Our certified experts can perform many types of support functions at the datacenter for you. Operations like rebooting servers, installing hardware and software and hardware maintenance, logistic support: shipping and receiving parcels, replacing hard disks, and assisting with operations at the datacenter.

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Network experts

What makes Smartdc special, is the on-site Network Operations Center (NOC). A team of specialized network engineers which is available upon request to advise about network setup and maintenance.

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Cables and parts

We have a large inventory of high quality cables and network supplies at the datacenter. Our support team can provide you with information about availability and pricing.

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Call us

Our on-site support team is ready to help you. On business days we’re available by phone from 8:00 am to 12:00 am, on the weekends from 10:00 am to 6:00 pm.

+31 (0)10 890 00 48