Frequently asked questions
- How do I create a ticket?
If you send an email to firstname.lastname@example.org, a ticket will be created automatically. You can also login through smartdc.net/login to create a ticket in your dashboard and to check the status of your tickets.
- In case of emergency outside of office hours, how do I reach Smartdc?
Smartdc’s clients receive an emergency phone number, to reach our support team 24/7. If you are a client of Smartdc, you will find this phone number in your control panel, under ‘colocation’. Select one of your services and go to the tab named ‘datacenter’.
- How do I grant access to the datacenter to my employees?
To enter the datacenter, visitors must be on the whitelist. As a client you can whitelist your employees using the control panel. To do this you’ll need a valid passport or driver’s license. To access your suite, your employees will need to have their fingerprints scanned. Please make an appointment during office hours with our support team for fingerprint scans.
Racking and cabling
If you’re not in the position to set up your racks yourself, we’re happy to assist. Our support team can place your servers, and lay cables and set them up according to your preferences. For this service, please contact us for a custom quote.
Our certified experts can perform many types of support functions at the datacenter for you. Operations like rebooting servers, installing hardware and software and hardware maintenance, logistic support: shipping and receiving parcels, replacing hard disks, and assisting with operations at the datacenter.
What makes Smartdc special, is the on-site Network Operations Center (NOC). A team of specialized network engineers which is available upon request to advise about network setup and maintenance.