Protocol of Access and Authorized Persons

1. Access rules for Authorized Persons

1.1 Access to the Smartdc co-location Area(s) in which Equipment of the customer is co-located will only be granted if the contact person of the customer is authorized and if the contact person designated by the customer is registered at the reception desk, and will submit to the following access rules:

1.2 Access rules during Office Hours:

• Customer needs to authorize their employees with Smartdc prior to visiting the co-location area(s). Without authorization, customers’ employees will not have access to the facility of Smartdc.
• Upon the first visit to the facility after authorization (during office hours), the customers’ employee agrees to have his biometric identifiers taken (fingerprints).
• After the biometric identifiers have been taken and securely linked to their personal information, the customer’s employee(s) will gain access to the facility and specific co-location area(s) without notice in advance.
• The customers’ employees, nor 3rd parties carrying out work for the customer that are not authorized will not receive access to the co-location area(s).

1.3 Access rules outside Office Hours: For access outside Office Hours, the same rules apply as those for access during Office Hours indicated under Definitions.

2. Access rules for third parties

2.1 Access to the Smartdc Co-location Area(s) in which Equipment of the customer is housed shall only be granted to a third party called in by the customer if:

• The employee of the third party is escorted by an authorized employee of the customer; or
• The customer authorizes the employee of the third party in the same way as with own employee(s).

2.2 Customer shall guarantee and ensure that the employees of third parties will comply with the access rules stated here below.2.3 Access rules during Office Hours:

The access rules applicable to authorized employees of customer, as specified under Article 1.2 (a) through (d), shall apply by analogy;

The third party’s employee will be escorted by an employee of Smartdc (after authorization) or customer to the place where the work is to be performed.

2.4 Access rules outside Office Hours:

For access outside Office Hours, the same rules apply as those for access during Office Hours, as indicated under Articles 2.3(a) and (b).