Remote Hands

On-site experts for your hands-off Smartdc experience

To experience Smartdc with ease of mind, trust our certified experts with your hardware. Ensuring the highest standards and level of performance, our on-site experts carry out hardware maintenances and network troubleshooting, so you would not have to. You can easily request the Remote Hands service by logging in to your Customer Portal and creating a ticket or directly contacting the Support team.

Choose the Remote Hands tier that suits you best:

Regular Remote Hands

Data center operations and/or simple technical operation tasks

Hardware maintenance
On-site assistance for technicians, vendors and visitors
Logistics assistance: shipping, track & trace
Tape and hard drive swaps and handling
Inventory management

Advanced Remote Hands

Network operations or advanced technical operation tasks

Comprehensive hardware deployment
Network installation, maintenance, and troubleshooting
Network equipment configuration
Advanced Linux configuration
MPLS, OSPF, IS-IS, BGP, VRRP, LACP, VPN protocol support

We are happy to help you with all your hardware needs:

If youre not in the position to set up your racks yourself, were happy to assist. Our support team can place your servers, lay cables, and set everything up according to your preferences. For this service, please contact us for a custom quote.

Get a Quote

What makes Smartdc unique is the on-site Network Operations Center (NOC) – a team of specialized network engineers available upon request to advise about network setup and maintenance. 

Get Expert Advice

We have a large inventory of highquality cables and network supplies at the data center. Our Sales team can provide you with information about availability and pricing. 

Contact Us

Our on-site support team is ready to help you!

Get in touch with our experts and receive top-of-class hands-off experience.